Contact us
For a service or transaction concern, contact us through the support icon at the top right of the GEX One app home screen. Please indicate whether the enquiry is a formal complaint.
Share the relevant details
Describe what happened, identify the relevant order and explain the outcome you are seeking. Keep communications and payment records for follow-up.
Payment date:
Sending / receiving currency:
Current order status:
What happened:
Resolution requested:
Follow-up and escalation
Ask support for a complaint reference where available and confirm follow-up arrangements. If the issue remains unresolved, request escalation or contact the independent dispute resolution scheme for help.
Independent dispute resolution: FDRS
Financial Dispute Resolution Service (FDRS) provides free, independent financial services dispute resolution for consumers. Membership number: FM2884. FDRS assesses complaints under its scheme rules.
- New Zealand freephone
- 0508 337 337
- International callers
- +64 4 381 5047
- Postal address
- Freepost 231075, PO Box 2272,
Wellington 6140, New Zealand
Information and privacy
Do not publish full identity documents, bank account details, passwords or verification codes. Use the appropriate channel indicated by support when supplying documents.