International family transfers
Arrange support for loved ones and choose the receiving method available for your route.
Explore receiving options
Money moves.
Life connects.
International transfers and currency exchange.
CNY, NZD, AUD, USD, HKD and more.
Review rates and feesTrack orders in the app
Transfers for
life across borders.
International transfers and currency exchange for family support, education and everyday needs.
Tuition and living expenses
Plan for tuition and living costs, with school or recipient details checked in advance.
View the transfer process
Everyday currency exchange
Move between currencies as your plans change. Review the quote and fees before confirming.
Understand rates and feesOur core currenciesMajor currencies.
Major currencies.
International connections.
Our core currencies are CNY, NZD, AUD, USD and HKD, with additional options subject to route and receiving-channel availability.
Explore currencies and services
EUR
GBP
SGDCheck available routes, receiving methods and eligibility in the app.
One app.
Connected transfer services.
Manage currency accounts, exchange, recipients and transaction records in one app.
Explore the GEX One app
01
Your currencies, together
View currency accounts and access funding, exchange and transfer functions from the app home screen.
02
Your quote, clearly presented
Choose your currencies and review the applicable rate and fees before confirming.
03
Track order progress
Follow processing in your order details and review exchange and account credit records.
GEX ONERecipient management
Add and check receiving details in the app.
Receiving options
for international transfers.
Alipay
Check the recipient’s name and account as instructed.
Chinese bank accounts
Provide the receiving bank and card or account details.
Overseas bank accounts
Prepare the bank codes and account details for the destination.
Channels, limits and required details depend on the current order.
Explore transfer servicesInternational transfers.
Four clear steps.
Follow the app’s instructions, from verification to tracking your order.
View the complete guide01
Register & verify
Provide your personal details and the verification documents requested in the app.
02
Review currencies & quote
Choose your currencies and check the rate, fees and receiving details.
03
Fund your transfer
When adding funds, create the order and wait for assigned account details before paying.
04
Follow your transfer
Check the status in transaction history and contact in-app support if needed.
Help and supportSupport throughout
Support throughout
the transfer process.
Contact in-app support for account, transfer and order enquiries, or consult the FAQs and service guides.
Frequently asked questions
Information on currencies, fees and transfer procedures.
All frequently asked questionsWhat does GEX One offer?
GEX One focuses on remittances and currency exchange, with CNY/RMB, NZD, AUD, USD and HKD as its core business currencies, alongside other currencies including EUR, GBP and SGD. Check available routes, payout methods and customer eligibility in the app.
Where can I check rates and fees?
Before confirming an order in the app, review the applicable exchange rate, fees, amount sent and estimated amount received. Rates may change with the market and quote validity. This website does not provide executable live quotes.
How can a recipient receive money?
The app includes recipient options for Alipay, Chinese bank accounts and overseas bank accounts. Availability depends on the route, currency, recipient eligibility and payout requirements. Check the options shown for your order.
Does a completed exchange mean my recipient has been paid?
An exchange within your account and a payment to an external recipient are separate steps. Check the relevant transfer order. Delivery depends on payment confirmation, verification, bank processing, payout method and public holidays.
What do I need for my first transfer?
Prepare a valid identity document, your account contact details, and the recipient’s name and receiving details. Proof of address, payment purpose, source of funds or other supporting documents may be requested. Follow the checklist in the app.
Start your next transfer with GEX One
Explore international transfers and currency exchange, or contact customer support.